FAQ

If you think your order has been delayed or lost in the post please contact us and we will start an investigation. If your order is indeed lost, we will send you a new one or refund you. Please see our shipping policy for more information.

We deliver to the USA only.

Once your order has been shipped, you will receive an email with your tracking and shipping information.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.

No. The tax is automatically calculated based on the state you are shipping to.

Unfortunately, not. All orders need to be placed on our website.

We accept payment in US dollars.

We are accepting payment through PayPal, Visa, MasterCard, and Maestro credit and debit cards.

We cannot take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having. Please send an email to support@pill-ani.com to get help.

Yes, very much. Pillani uses industry-standard SSL encryption to protect your details. Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.

If you want to edit or cancel your order, please send an email to support@pill-ani.com

Please email us at support@pill-ani.com

We process all returns as fast as we can and notify you by email when we have done.

Once we’ve emailed to say we have issued a refund for you; it can take anywhere between 2 and 5 working days, depending on which bank you are with.

If you cannot add an item to your cart or there is no size option, it usually means that the item is out of stock.

Firstly, please accept our sincerest apologies. We try very hard to make sure everything is perfect, but mistakes can occasionally happen. Please contact us at support@pill-ani.com and we'll get this resolved for you as quickly as possible.

We are very sorry about this. Please email us at support@pill-ani.com with your order number and a couple of photos of the fault and we'll sort this out for you. We may ask that you return the item to us.